Terms of Service

Effective Date: May 28, 2025

Welcome to JanTraq. By accessing or purchasing from our website, you agree to the following terms and conditions:

1. Use of Site

You agree to use this site for lawful purposes only and in a way that does not infringe on the rights of, restrict, or inhibit anyone else's use of the website.

2. Product Information

We strive to ensure all product details, images, and pricing are accurate. However, we reserve the right to make corrections in the event of any errors or inaccuracies.

3. Order Acceptance

Orders placed through our website are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion.

4. Shipping

We offer free shipping within the United States. Orders are processed within 1–2 business days and typically delivered within 3–7 business days, depending on location.

5. Limitation of Liability

JanTraq is not liable for any indirect, incidental, or consequential damages that may result from the use or misuse of our products.

6. Changes to Terms

We may update these Terms from time to time. Continued use of the site means you accept any changes.

Refund Policy

Effective Date: May 28, 2025

We want you to be fully satisfied with your purchase. If you are not completely happy, our refund policy is outlined below:

1. Returns

Returns are accepted within 14 days of delivery. To be eligible for a return:

  • The item must be unused, in original packaging, and in the same condition you received it.
  • A receipt or proof of purchase is required.

2. Non-Returnable Items

We do not accept returns on:

  • Opened or used cleaning chemicals
  • Custom or special-order items
  • Clearance or final-sale items

3. Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5–7 business days.

4. Exchanges

We only replace items if they are defective or damaged. Contact us at support@jantraq.com to request an exchange.

5. Shipping Costs

Customers are responsible for return shipping unless the item was damaged or sent in error.

BACK TO TOP